Client Information

At Prestige Beauty Spa, every appointment is carefully prepared to provide a seamless, personalised luxury spa experience. The following information helps us maintain the highest level of service for all clients.

Cancellation & Rescheduling Policy

We understand that life can be unpredictable. We kindly ask that you provide as much notice as possible if you need to change or cancel your appointment.

Because each appointment is reserved exclusively for you and requires preparation and travel, the following applies:

  • Cancellations or rescheduling requests should be made as soon as possible.

  • Appointments cancelled with less than 24 hours notice may incur a 50% of treatment price cancellation fee.

  • Missed appointments or cancellations without notice may require payment in full before future bookings can be confirmed.

  • If you need to reschedule, we will always do our best to accommodate your preferred appointment time.

We appreciate your understanding and respect for the time reserved especially for you.

Payment Terms

To secure your Prestige Beauty Spa experience:

  • Payment details and booking requirements will be confirmed at the time of enquiry.

  • Payment is required according to the agreed booking arrangements

  • We accept cash, eftpos or bank transfer - please note bank transfer payment is to be arranged proir the appointment

  • Prices are subject to change; however, confirmed bookings will honour the agreed price at the time of booking.

  • Any additional travel fees or customised service requirements will be discussed prior to your appointment.

Privacy & Personal Information

Prestige Beauty Spa respects your privacy and is committed to protecting your personal information.

Information collected through enquiries, bookings, and client communication may include your name, contact details, appointment preferences, and other information required to provide our services.

Your information is used to:

  • Manage your appointment

  • Communicate with you regarding your booking

  • Provide a personalised service

  • Maintain our business records

We do not sell or share your personal information with third parties unless required to provide a service, meet legal obligations, or where you have provided consent.

Any treatment-related health information is collected separately through our client consultation process and is used only to provide safe and appropriate treatments.

Client Responsibilities

To ensure the best possible experience, clients agree to:

  • Provide accurate booking information

  • Disclose any relevant health concerns, allergies, sensitivities, or conditions during the consultation process

  • Inform us of any changes to their health that may affect treatment suitability

  • Provide a safe, suitable, and private space for treatments

  • Ensure children, pets, and other household members are safely accommodated where required during treatments

  • Respect the professional nature of the service provided

For baby-friendly and family-focused appointments, we welcome the realities of family life and will work with you to create a comfortable and relaxing experience.

Your Prestige Experience

Our goal is to provide a five-star mobile spa experience where every detail is considered. These guidelines allow us to continue delivering exceptional care, professionalism, and personalised service to every client.